After moving to W-S a month ago we started having problems with our 2 unit A/C. Not knowing anyone yet we called HH Hovey after seeing your van in our neighbors drive.
We have a home warranty, but were getting nowhere fast with awful vendors and a week without A/C and house temps nearing 90 degree+. Charlie was working nearby and “stopped by” to assess our problem.
He was fantastic! Not only was he willing to “wait” an enormous amount of time, he did so to ensure that we had what we needed for reimbursement. Thanks to him, we already received our check!! And no problems…
He was always willing to answer my questions and did not complain during his numerous trips to my attic with 100+ degree temps. We would like to thank you for the efficient work, professionalism and timeliness of the work. We really appreciated the speediness – We had family coming in that day.
Thank you Charlie & HH Hovey for a job well done and our cool nights of sleep! We will definitely recommend you in the future!!
I am including this letter to thank your company for the outstanding work that your employees did for our family. It is hard to find companies that take pride in their work and go above and beyond in service. The work was quick, clean, and friendly and we can’t thank you enough for everything. We will be using no one else but your company for all of our heating and air needs in the future, and we will definitely recommend your services to friends and family.
Thank you for your visit on December 9, to personally attend to the concerns shared via letter to Carrier Corporation on November 13. I am pleased to report that since you visit, the system appears to be functioning well and no system faults have been reported on the new Evolution Control thermostats you installed. Needless to say, both Debra and I are cautiously optimistic that the replacement of the solenoid value had fixed the persistent system malfunctions on the upstairs Evolution heat pump. As pleased as we are, we previously experienced failures at each season change and thus are anxious for warmer weather to test the system fixes.
I appreciate your prompt follow up and decisive action. I also applaud Mr. Hovey for his continued phone follow up. Because of his personal involvement and follow up, this very unpleasant situation is quickly being replaced with positivity and optimism.1
My sincere thanks for all you did to restore and replace the cooling system.