H.H. Hovey Heating and Cooling, Inc., Winston-Salem, N.C., was recently named the first Bryant Factory Authorized Dealer, in North Carolina. This endorsement program was designed by Bryant Heating and Cooling to promote quality, excellence and attention to detail in solving the heating and cooling needs of homeowners by Bryant dealers. Herb Hovey has been selling Bryant equipment for the past 20 years.
For the past 20 years, Herb Hovey, president of H.H. Hovey Heating and Cooling has been taking care of his customers’ HVAC needs. His team of 14 employees prides themselves in their dedication and service to their customers. “We do whatever it takes to meet our clients needs,” explains Hovey. “I have one of the best teams to do that. I like to believe, if you surround yourself with good people, good things happen. We’ve proven that. We have over 20 years of happy customers.”
H.H. Hovey Heating and Cooling has a client list of over 3,700 residential customers and well over 1,000 commercial customers. “Our team services a large number of customers,” says Hovey. “So many depend on our expertise and experience. That’s what keeps us focused on providing individualized quality service. My dad helped me see the importance of treating each customer with respect and care, and I’ve tried to pass that on to my team. We’re servicing more than just customers, we’re treating friends and even families.”
“We’ve stayed committed to top quality service with the most qualified and trained staff and technicians,” says Hovey. “This endorsement from Bryant acknowledges the hard work and service my team provides. This shows the community that they are getting the best.”
“We’re proud that H.H. Hovey Heating & Cooling has achieved Factory Authorized Dealer status,” said Halsey Cook, president of Bryant Heating & Cooling North America residential business unit. “Herb Hovey’s reputation for excellent customer service precedes them in the Carolinas, and they’ve certainly been one of our top dealers in the United States for many years, so it’s no surprise they would be one of the first to qualify for this distinction.”
Consumers benefit from the Factory Authorized Dealer endorsement as well. When calling a Factory Authorized Dealer, consumers can be assured of choosing among Bryant’s industry-leading, innovative HVAC systems for the home or small business; dealer expertise in selecting, installing and servicing the equipment; an even higher standard of service; and, a written assurance of quality.
“When homeowners see the Factory Authorized Dealer label, they can count on peace of mind and a ‘no risk’ option,” said Keith Terrell, Bryant channel marketing manager. “This means fewer, if any, callbacks, hassle-free transactions and superior customer service.”
One day ownership of the business will transition to the second generation Hovey (Michael L. Hovey). He has been learning all aspects of the business and working closely with the service, installation and sales departments of H. H. Hovey. Michael will continue to provide the top quality service that Herb & Sheila Hovey have done in the past as a Bryant dealer.
H.H. Hovey is the 2014 Circle of Champions winner!